Privacy Policy For Missed Bins (www.missedbins.co.uk)

Effective Date: September 2025
Last Updated: September 2025

Missed Bins (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website https://missedbins.co.uk, contact us, or book a service.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

• Contact details: your name, phone number, email address, and postcode when booking a collection or submitting a contact form.

• Service details: information about your bin type, collection address, and waste requirements.

• Payment information: when processing payments securely through our third-party payment provider (we do not store full card details).

• Technical data: IP address, browser type, and usage data (via cookies and analytics).

2. How We Use Your Information

We use your personal data to:

• Provide and manage missed bin collection services.

• Respond to enquiries and customer support requests.

• Process payments and send booking confirmations.

• Send service updates, booking reminders, and receipts.

• Improve our website and customer experience (analytics, troubleshooting).

• Comply with legal and regulatory obligations.

3. Sharing Your Information

We only share your personal data when necessary:

• With licensed disposal facilities and regulatory bodies (if required by law).

• With service partners (for operational logistics, where needed).

• With payment processors to complete transactions securely.

• If required by law, court order, or government regulation.

We never sell or rent your personal information to third parties.

4. Cookies & Analytics

Our website uses cookies and tracking technologies (such as Google Analytics) to understand visitor behaviour and improve performance. You can control cookies through your browser settings.

5. Data Security

We implement technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no system is 100% secure, and you share information with us at your own risk.

6. Your Rights (GDPR)

If you are located in the UK or EU, you have the following rights:

• Access a copy of the personal data we hold about you.

• Request correction or deletion of your data.

• Object to processing or request restriction of processing.

• Withdraw consent (where processing is based on consent).

• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us at: [Your preferred contact method — e.g. via the Contact Form].

7. Data Retention

We keep your personal data only as long as necessary for:

• Providing our services.

• Meeting legal, accounting, and regulatory requirements.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📍 Missed Bins – Surrey, UK (Service Area Only)
📩 Contact Form: https://missedbins.co.uk/contact-us/