Missed Bin in Mole Valley: Rules & What To Do Next
If your bin was missed in Mole Valley District Council (Dorking, Leatherhead, Ashtead, Bookham and villages), this page explains the council rules (time limits and refusal reasons) and when a private collection with Missed Bins is the fastest fix.
Independent service: Missed Bins isn’t affiliated with Mole Valley District Council. We provide private collections when council returns aren’t possible or you can’t wait.
At-a-glance: key council rules
- Leave bins out by 6:00am on your collection day at the property boundary. Crews may collect until 4:00pm.
- Lids must be fully closed. No extra rubbish (refuse) is collected and each household may present one refuse bin.
- Extra recycling is accepted if it’s in a clear recycling sack (or tied/bundled cardboard) placed next to the bin.
- If your bin hasn’t been emptied by 4:00pm, you can report it as missed. Misses must be reported within 2 working days.
- Recycling and rubbish are collected fortnightly; food waste and textiles are collected weekly.
Last checked: 25 September 2025. Always follow the council website for the latest rules.
How to report a missed bin to the council
- Check your collection day and which bin was due.
- Confirm the bin was out by 6:00am, lid closed, and correctly sorted.
- If it’s still not emptied by 4:00pm, report the miss.
- Submit the council’s missed collection form within 2 working days of the due date.
When Missed Bins can help
- You’re outside the 2-working-day report window or can’t wait for a return visit.
- Your bin was refused (contamination, lid won’t close, too heavy, side waste).
- You need a same-day/next-day clear-down (overflowing bins, events, changeovers).
Prices from £29 for the first 240L bin, £19 per additional 240L at the same visit. Larger 360L/660L/1100L quoted fast.
Call 07423 809584 Open the Missed Bin Checker
Licensed waste carrier • Waste Transfer Note provided • Responsible disposal at approved facilities
Quick check for Mole Valley
Answer a couple of questions and we’ll prefill the main checker for you.
Mole Valley FAQs
If your bin hasn’t been emptied by 4:00pm on collection day, you can report it as missed. You must report within 2 working days of the due date.
Refuse: no side waste and the lid must be closed. Recycling: extra is accepted if placed in a clear recycling sack or bundled cardboard next to your bin.
Place bins at your property boundary by 6:00am. Bins can be emptied any time up to 4:00pm on your collection day.
A small number of properties present waste in sacks. The council accepts no more than four sacks on each collection day; present by 6:00am.
Often yes. We offer same-day and next-day private collections across Leatherhead, Dorking, Ashtead, Bookham and nearby villages.
Sources & disclaimer
This page summarises public guidance from Mole Valley District Council. Always check the official website for the latest rules.
- Report a missed bin collection (report within 2 working days)
- What goes in your bins (closed lids; no extra refuse; extra recycling in clear sacks; one refuse bin)
- Collection day calendar (postcode checker via Where I Live)
- Service guide 2025 (PDF) (set out by 6am; collections until 4pm; report within 2 working days; frequencies)